Refund & Cancellation Policy

Last updated: 27 October 2026

Our products are food. For hygiene and safety we cannot accept returns of products that have been delivered in good condition. We will always make it right if something arrives damaged or wrong.

Damaged, leaking, wrong or missing items

If your order arrives damaged, leaking, with a wrong item or with something missing:

• Email us at ketanenterprise@royalchoukaofbharat.com within 48 hours of delivery.
• Include your order number and clear photos of the item, the packaging and the shipping label. An unboxing video helps us resolve it faster.
• Once verified, we will send a free replacement or give you a full refund for the affected item, as you prefer.

Claims reported after 48 hours, or without photos, may not be accepted.

What we cannot refund

• Opened or used products, unless they were damaged or incorrect on arrival.
• Differences in colour, aroma or texture between batches. These are natural for unrefined, traditionally made food and not a defect.
• Change-of-mind returns.

Cancellations

• You can cancel an order before it is dispatched by emailing us with your order number. You will receive a full refund.
• Once an order has been dispatched it cannot be cancelled.
• We may cancel an order if a product is out of stock, the PIN code cannot be served, or we detect a payment problem. You will receive a full refund.

How refunds are paid

Approved refunds are made to your original payment method (UPI, card or netbanking) through Razorpay within 5–7 working days. Your bank may take a few more days to show it in your account.

Questions

Write to us at ketanenterprise@royalchoukaofbharat.com or call 9537004002